Terms of Service

These terms apply to all clients who have entered into a contractual agreement with Tessera Software GbR for the use of Review Manager. Access to our service is exclusively available through signed contracts and is not available for general public use.

Last Updated: September 18, 2025

Review Manager is a contract-based software-as-a-service platform that provides Google Business Profile review management capabilities exclusively to contracted clients including businesses, agencies, and enterprises.

Our service includes:

• Real-time review monitoring and notifications
• Review response management tools
• Analytics and reporting dashboard
• Email and in-app notifications
• Multi-tenant architecture for agencies

Access to Review Manager requires a signed contract with Tessera Software GbR. Account creation is restricted to contracted clients only. You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to terminate or suspend your account for violations of these terms.

You agree not to use the service for any of the following prohibited activities:

• Any illegal purposes or in violation of any local, state, national, or international law
• Transmitting any harassing, libelous, abusive, threatening, or harmful material
• Interfering with or disrupting networks or servers connected to the service
• Attempting to reverse engineer, decompile, or disassemble the software
• Unauthorized data extraction or scraping activities

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

We process personal data in compliance with GDPR and other applicable privacy regulations.

Payment for our services is due according to the terms specified in your signed contract with Tessera Software GbR. All fees are non-refundable except as required by law or as specified in your contract.

Refunds may be provided at our sole discretion for unused services within 30 days of payment.

We may suspend or terminate your service for non-payment after reasonable notice.

The service and its original content, features, and functionality are owned by Tessera Software GbR and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use the service for your business purposes.

The service is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the service will be available at all times or that it will be error-free.

In no event shall Tessera Software GbR be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Termination of service access is governed by the terms specified in your signed contract with Tessera Software GbR. Upon contract termination, your right to use the service will cease immediately.

We may retain certain information as required by law or for legitimate business purposes.

These terms are governed by and construed in accordance with the laws of Germany.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Germany.

If you have any questions about these Terms of Service, please contact us: