More genuine reviews, every one of them answered. We start with a free check of where your profile stands today.
Your profile check
ExampleTrattoria Luna
Biggest lever
62% of reviews are unanswered, including every one with 1 to 3 stars.
Source: BrightLocal, Local Consumer Review Survey 2025
Works for any restaurant, with or without us. Including the rules Google tightened in April 2026.
Use Google’s direct link
In your Business Profile, “Ask for reviews” creates a link and a QR code that open the review form directly. Every click you save brings in more reviews.
Ask by email, with consent
An email works better than asking at the table (40% vs. 27%). But in Germany it counts as advertising, so ask when guests book whether you may follow up after their visit. Our reservation tool can do this for you automatically.
Ask at the right moment
When a guest praises the food or thanks you, asking feels natural. Add a note on the bill or a table card, without pressure.
Steady beats all at once
A few new reviews every week show guests and Google that your place is alive. A burst once a year quickly looks bought.
Reply to everyone, not just the critics
89% of guests expect replies to good and bad reviews. If you only answer criticism, you look defensive.
Within a few days
Most guests expect a reply within a week. Nobody reads a reply that comes three months later.
Be specific about criticism
Google notifies the guest about your reply, and they can update their review afterwards. Say what you changed, not just “Sorry you didn’t enjoy it”.
Write for your next guests
Everyone still deciding reads your reply. Short, personal, no boilerplate. Mention the dish or the occasion, it feels more genuine.
Jana K.
The burgers were really good, but on Friday we waited almost 40 minutes.
A good reply
Thanks for your honest feedback, Jana! 40 minutes is too long. On Fridays we now have a second person on the grill. Come back soon!
No quotas for your team
Since April 2026, Google forbids setting review targets for staff or asking guests to name an employee in their review.
Report, don’t argue
Insults, spam and reviews from people who were never there can be reported to Google. Arguing in public only makes it worse.
Free, no obligation
Not an automated report, but a real look from us. You get the key points that bring you more guests right away.
A draft is ready for every new review. You approve it or let it run automatically.
Ready for bills, table cards and emails. Guests reach the review form in seconds.
All reviews and locations in one place, with a notification when something new comes in.
“The software is super easy to use, and our Google profile finally gets the attention it deserves.”
Nothing. We look at your profile and tell you what to improve. Afterwards you decide whether to do it yourself or with us.
Ask actively and make it easy: with Google’s direct review link, as a QR code on the bill or table and, if the guest agreed, by email after the visit.
No. Discounts, free drinks or prize draws for reviews break Google’s policies. Google can remove those reviews and restrict your profile.
Stay calm, say thank you, address the problem specifically and say what you changed. Tessera suggests a draft for you.
Only if they break Google’s policies, for example insults, spam or a person who was never there. You can report those reviews to Google.
Only if you want it to. You can approve every reply, auto-reply only to 4 and 5 stars, or let everything run automatically.